How we collect, use, and protect your data when you use NeedHelp.
We may collect account information (such as name, email and billing details), usage data (such as pages visited and actions taken in the dashboard), and chatbot conversation logs, where enabled.
We use your information to provide and improve the NeedHelp service, troubleshoot issues, secure the platform, and communicate important updates. We do not sell your personal data.
We retain your data only for as long as necessary to provide the service and comply with legal obligations. You may request deletion of your account and associated data at any time.
If you choose to receive email updates or newsletters from us, you may unsubscribe at any time by clicking the “unsubscribe” link included in every email, or by contacting us at support@needhelp.chat.
For any privacy-related questions, contact us at privacy@needhelp.chat.